Returns & Exchanges

At Kisah, we strive to ensure your fashion experience is seamless, offering a 14-day return window for items in their original, unworn condition. We are committed to your satisfaction and provide easy exchanges or full refunds for all eligible domestic orders.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the unworn garments with all original tags attached into the original packaging to ensure they are protected during transit.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location near you.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects and approves the returned items, we will process your refund or ship your new exchange within 5-7 business days.